Refund policy
REFUND POLICY - Foxcubbrewing Ltd
No Returns Policy Due to health, safety, and licensing regulations, we cannot accept physical returns of alcoholic beverages. All sales are final once delivered.
Refund Eligibility We offer full refunds in the following circumstances:
- Products arrive damaged or defective
- Incorrect items shipped due to our error
- Non-delivery of your order
- Genuine quality issues with the beer
Shipping Damage We take full responsibility for items damaged during transit. If your order arrives damaged, we will provide a complete refund. Please contact us within 48 hours with clear photos of both the damaged packaging and products.
Non-Refundable Situations
- Change of mind or taste preferences
- Refusal to provide valid ID for age verification at delivery
- Customer unavailable for delivery (resulting in return to sender)
- Orders cancelled after dispatch
Refund Process
- Contact us at [your email] within 48 hours of delivery
- Provide your order number and photos (if applicable)
- Refunds will be processed within 5-7 business days
- Refunds issued to original payment method only
Age Verification Failure to provide valid ID proving you are 18+ at delivery will result in return to sender with no refund available.
Contact Us For refund requests: foxcubbrewing@gmail.com Response time: Within 24 hours